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Subprocessors

SmartTHING engages with third-party subprocessors to help us provide services to our customers. These subprocessors store Customer Content (content you submit to us through our services) and assist SmartTHING with processing it (posted date: July 4, 2024):

Core infrastructure subprocessors

NameNature of processing
Freedcamp (Security information)Project management
Google (DPA)Office suite
Microsoft Azure (DPA)Cloud service provider
Xero (DP)Financial records
Zoho CRM (Security information)Sales platform

Other subprocessors

NameNature of processing
Blackbaud (Security information)API Partner
Calendly (DPA)Client bookings
Grammarly (Security information)Editing tools
Loom (Security information)Video tools
Synthesia (DPA)Video tools

Service-specific subprocessors

Clients often select the below subprocessors for their data as part of our provision of our services. We provide links to further information for these below. We do not send data to these subprocessors unless instructed to do so by our clients

NameNature of processing
Campaign Monitor (Security information)Email marketing platform
DotDigital (DPA)Email marketing platform
Eventbrite (DPA)Event platform provider
Mailchimp (DPA)Email marketing platform

Updates to subprocessors

SmartTHING, as we grow and evolve, may change the subprocessors we use. You can always see the latest information on these on this page. If you have any questions around these providers please contact our support team support@smartthing.org.

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