This security statement applies to SmartSYNC hosted customers. If a customer has chosen to host SmartSYNC locally they are responsible for the security of their servers although some of the security provisions we have built into the software will still apply.
As a software security provider, SmartTHING is committed to providing highly secure and reliable software. Our SaaS platform is built on Microsoft Azure VPS server hosting, which is compliant with a wide variety of industry-accepted security standards. Additionally, our engineers utilise proven and state-of-the-art security technologies and techniques in order to protect all systems, data, and information from unauthorised access in the best possible way.
If you have any questions or need additional information, please write to email@example.com.
SmartTHING stores data about you required to invoice, support and provide the SmartTHING product. This includes the following general data:
For the SmartSYNC product, the following customer specific data is also stored including:
For data storage, website provision and backups, we utilise Microsoft’s infrastructures and therefore shares several of their security standards. Our virtualized servers run in the US, AU, EU and UK azure regions.
You can find out more about Microsoft’s security arrangements on their website – they are one of the largest web providers in the world having over 715 million customers, 4 million servers and running millions of websites.
When your SaaS account expires, all associated flow logs are deleted within 7 days automatically. Anonymised data, such as number of flows, general flow run information and other non-specific user data is kept for statistics.
If you wish us to delete your account please contact firstname.lastname@example.org and we will aim to do this as quickly as possible for you.
When you delete your account, all associated data is permanently deleted. This includes all applications, flows, steps, users and any other associated data.