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SmartIMPORT – Francis Marion University

SmartIMPORT
SmartIMPORT is a game-changer for Blackbaud, drastically cutting import time (from days to an hour) even with simultaneous updates. The team provides extremely helpful support.
 5/5
"When I first started my current position, I was not familiar with the import process with Blackbaud and it was a daunting task given the tediousness of the import functions. I faced additional challenges as there were several updates happening simultaneously between web and database views. We implemented the SmartIMPORT application, and it has easily accomplished in one hour what would have otherwise been a multi-day project with large batches of records. This technology is a game changer and everyone has been extremely helpful and accommodating with any questions."
Chelsea Sanderson
Francis Marion University

We delivered SmartIMPORT to Francis Marion University, fundamentally changing their approach to Blackbaud data imports. This solution streamlined what was once a tedious, multi-day process—even with ongoing system updates—allowing them to now import large batches of records with unprecedented speed. It’s truly a game-changer for their efficiency and data management.

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SmartEVENTBRITE – The University of Winnipeg

SmartEVENTBRITE seamlessly integrates Eventbrite with Raiser's Edge, saving hours by eliminating manual data imports and enabling ticket scanning.
 5/5
"Eventbrite is an excellent tool that provides capabilities that Blackbaud Raiser’s Edge does not currently provide. One of the big drawbacks with Eventbrite was that we had to import all that information into Raiser’s Edge. SmartEVENTBRITE now gives the best of both worlds by enabling us to integrate the Eventbrite data into Blackbaud fairly seamlessly. The added bonus is that we can provide people with a ticket and can scan them in at the door. This functionality has saved us hours of time!"
Mark Bezanson
The University of Winnipeg

We implemented SmartEVENTBRITE for the University of Winnipeg, seamlessly linking Eventbrite’s powerful features directly with Blackbaud Raiser’s Edge. This game-changing solution eliminated tedious manual data imports and added fantastic new functionality like scannable e-tickets. The result? Hours saved and a significant boost in their overall event efficiency!

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SmartMAILCHIMP – The Miriam Foundation

SmartMAILCHIMP
SmartMAILCHIMP seamlessly connects RE NXT and Mailchimp, matching contacts for real-time segmentation and reducing errors, ultimately freeing up fundraising time. Their customer service is excellent.
 5/5
"If you're looking for a seamless tool to connect RE NXT to Mailchimp that matches contacts to constituent profiles – look no further. With the ability to segment in real time, reduce human errors and use of static lists, SmartMAILCHIMP has left our team with more time to focus on fundraising efforts. On top of that, the SmartTHING team has time and time again displayed highly attentive and responsive customer service."
Noah Josephson
The Miriam Foundation

We implemented SmartMAILCHIMP for The Miriam Foundation, transforming their Mailchimp-RE NXT connection. This powerful tool provides real-time segmentation and precise contact matching, drastically reducing errors and freeing up their team to focus on vital fundraising goals. Our attentive customer service supported them every step of the way.

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SmartMAILCHIMP – Spurgeons Charity

SmartMAILCHIMP
SmartMAILCHIMP dynamically syncs data across platforms, fundamentally transforming work by enhancing audience segmentation, and the SmartTHING team provides exceptional support.
 5/5
"The SmartMAILCHIMP integration has fundamentally transformed the way we work. The ability to dynamically synchronise data capture across multiple platforms has significantly enhanced our ability to segment our audiences. The SmartTHING team have also been exceptionally responsive and supportive with setup and customisation queries — we couldn’t be happier."
Kieran Mullaney
Spurgeons Charity

For Spurgeons Charity, we deployed SmartMAILCHIMP, which has revolutionized their operations. This integration allows them to dynamically synchronize data, vastly improving their audience segmentation capabilities. We also provided highly responsive and supportive service during setup and customization, ensuring they could maximize the benefits of the platform from day one.

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SmartMAILCHIMP – Hospice of Santa Cruz County

SmartMAILCHIMP
SmartMAILCHIMP is a game-changer for HSCC, automating Mailchimp-CRM syncing to make outreach faster, cleaner, and more efficient by eliminating manual exports and list management.
 5/5
"SmartMAILCHIMP is a game changer for HSCC. It’s taken the hassle out of syncing our CRM with Mailchimp, making our outreach faster, cleaner, and way more efficient. No more manual exports or list juggling—just smooth, automated connections that help us stay focused on what matters: connecting with our community."
Diane Syrcle
Hospice of Santa Cruz County

For HSCC, we deployed SmartMAILCHIMP, transforming their outreach by automating CRM-Mailchimp syncing. This critical change has led to faster, cleaner, and more efficient community engagement, freeing their team from manual data management to focus on their core mission.

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SmartGODONATE – The Institute of Cancer Research

SmartGODONATE automates real-time GoDonate to Raiser's Edge NXT imports, with strong duplicate matching and data mapping, streamlining online donation processing and supported by a helpful team.
 5/5
"GoDonate is our new donation platform, and until we started using the Smart GoDonate connector we were having to manually import donations into RE NXT on a daily basis. Smart GoDonate has made the process much easier as gifts are recorded on to RE NXT in real-time, duplicate matching is very good, and data mapping between GoDonate and RE NXT means we spend less time process online donations.

The team at SmartThing are helpful and supportive, with any failures dealt with swiftly. We look forward to any new advances to this app that might further increase efficiency for managing online donations."
Sosheila Ernestine
The Institute of Cancer Research

We partnered with The Institute of Cancer Research (ICR) to implement the Smart GoDonate connector. This seamlessly integrated their GoDonate platform with Raiser’s Edge NXT, enabling real-time gift recording and eliminating manual imports. Our robust duplicate matching and data mapping significantly reduced the time ICR spends processing online donations, greatly boosting their efficiency.

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SmartMAILCHIMP – The Institute of Cancer Research

SmartMAILCHIMP
SmartMAILCHIMP integrates Mailchimp engagement data with Raiser's Edge NXT for better audience understanding, with SmartTags enabling targeted Mailchimp segmentation to boost digital efforts.
 5/5
"The SmartChimp integration has helped our Digital Marketing team visualise and capture supporter engagement metrics through to RE NXT, creating a more well-rounded picture of our audiences and how to engage them. It's also helped us spot inaccuracies more easily, helping us build and refine our strategic marketing. The SmartTags add on has helped us segment mailing lists in Mail Chimp based on Query, which means we can run specific campaigns to targeted groups. It has saved us time and enabled us to increase our digital activity.

It would be great if appeals and action data could be automated at some point in the future but for now we appreciate having the stats readily available to import into RE NXT."
Sosheila Ernestine
The Institute of Cancer Research

We partnered with The Institute of Cancer Research (ICR) to implement the SmartMAILCHIMP integration. This empowered their Digital Marketing team to visualize and capture vital supporter engagement metrics in Raiser’s Edge NXT, providing a more comprehensive audience understanding. Our SmartTags add-on also enabled precise Mailchimp list segmentation, saving time and driving more targeted digital campaigns for their critical mission.

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SmartMAILCHIMP – CARE International UK

SmartMAILCHIMP
SmartMAILCHIMP efficiently syncs MailChimp audience data with Raiser's Edge NXT and allows users to view Mailchimp campaign actions directly in the CRM via SmartSYNC Email Statistics.
 5/5
"SmartMAILCHIMP is a great product to automate the syncing of audience data between MailChimp and Raiser’ Edge NXT. Also being able to view supporter’s Mailchimp campaign actions directly in the CRM through SmartSYNC Email Statistics is very useful."
Guang Huang
CARE International UK

We successfully implemented SmartMAILCHIMP to automate the syncing of Mailchimp audience data with Raiser’s Edge NXT, significantly improving data consistency. We also leveraged SmartSYNC Email Statistics to view supporter Mailchimp campaign actions directly within the CRM, providing valuable engagement insights.

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SmartMAILCHIMP – Campaign Legal Center

SmartMAILCHIMP
SmartSYNC effectively improved Mailchimp visibility and system syncing, with their team offering responsive, creative solutions despite initial issues.
 5/5
"This application has improved my team’s visibility into Mailchimp, which another team manages at our organization, and has greatly simplified our process for syncing the two systems. There have been some hiccups along the way, but the SmartSYNC team has been responsive and helpful in quickly coming up with creative and often unique solutions to my organization and team’s specific needs."
Rebekah Singleton
Campaign Legal Center

Streamlining Communications for Campaign Legal Center
We’ve implemented SmartMAILCHIMP for Campaign Legal Center, providing a robust and efficient platform to manage their essential communications. This standard setup empowers CLC to connect effectively with their audience, ensuring their vital messages are delivered seamlessly.

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SmartMAILCHIMP – UWC Atlantic College

SmartMAILCHIMP
Highly recommended for its seamless, efficient Mailchimp-Raiser's Edge integration, saving significant manual effort.
 5/5
"The SmartMAILCHIMP app from SmartTHING has been a game-changer for us—seamlessly linking Mailchimp to Raiser’s Edge and saving hours of manual work. It’s intuitive, efficient, and makes email engagement tracking effortless. Highly recommended!"
Pippi Reader
UWC Atlantic College

Enhanced Donor Engagement for Atlantic College
We’ve streamlined Atlantic College’s donor communications by integrating SmartMAILCHIMP. Donors can now tailor their preferences, choosing exactly what they’d like to hear about through Mailchimp’s preference groups. This targeted approach ensures donors receive only the most relevant information, strengthening their connection with the college.

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SmartMAILCHIMP – MQ Mental Health

SmartMAILCHIMP
The seamless integration with Mailchimp/NXT has been fantastic for us, eliminating the need for manual processing and therefore, allowing for real time NXT update.
 5/5
"If you are looking for exceptional value for money, hands-on onboarding experience, quality customer service and automatic integration that allows oversight (if required), then SmartSYNC is the only sensible choice. The seamless integration with Mailchimp/NXT has been fantastic for us, eliminating the need for manual processing and therefore, allowing for real time NXT update. We have also just purchased the SmartTAGS add-on which will help us create bespoke journeys on Mailchimp based on our NXT parameters."
Kenneth Jimah
MQ: Transforming Mental Health

We worked with Kenneth to provide MQ Mental Health with a stable integration between Raiser’s Edge and Mailchimp.

Our SmartMAILCHIMP Add-On that allows for segments to be built directly in Raiser’s Edge was also implemented.

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SmartMAILCHIMP experience – St Francis House

SmartMAILCHIMP
SmartMAILCHIMP - Highly recommended
 5/5
"We've been happy with SmartMAILCHIMP as a way to automatically update our constituents’ files in Raiser's Edge as changes are made in MailChimp. Previously, we had to do this manually, so it’s been great to not have to deal with that anymore! Overall, a really good product and highly recommended."
Linda Curtin
St Francis House

St Francis House used our SmartMAILCHIMP checklist to detail their requirements.  Once they had addressed their duplicate emails we then synchronised their information between Mailchimp and their RE CRM ensuring that both systems contained accurate information and automatically updated the records if any changes were made in either system.

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SmartSTORE OLX – post sale customer service

SmartSTORE
Great Customer Service
 5/5
"I needed support with our SmartTHING store. I was able to book an online support meeting for the next day. When we met, Kate solved my problem in less than a minute with easy to follow instructions!"
Travis Clough
Bicyle Coalition of Maine

The Bicycle Coalition of Maine had been using SmartSTORE for a while but they contacted us as they were unable to see their SmartSTORE OLX setting on the OLX deploy page.  Our team was able to have a call and direct them to import their live store settings from their website.

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EventBrite to Raiser’s Edge NXT: Somerset Wildlife Trust

Highly recommend SmartTHING!
 5/5
"SmartTHING has helped to streamline our communications, and we can better track supporter journeys thanks to SmartEVENTBRITE. The support team are also absolutely brilliant!"
Katherine Ryall
Somerset Wildlife Trust

Somerset Wildlife Trust use Eventbrite for all kinds of different events. Working closely with the client, we added an intelligent filter to the data flows, ensuring only certain categories of event are sent to Raiser’s Edge.

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Using API to add consent and gift information to RE NXT

SmartTHING really know their stuff!
 5/5
"SmartTHING helped us very quickly work out a solution for Raisers Edge NXT when we were literally at a dead end. Their team were very knowledgeable, fast and friendly - the perfect service! Thank you SmartTHING!"
Qamar Ramzan
MDUK Media

We assisted the client ensure their plugin would:

 – Add a note to the gift splits via Raiser’s Edge NXT gifts
– Update the opt in for constituents.

 

SmartZIP – designed for both Raiser’s Edge 7 and Raiser’s Edge NXT

SmartZIP
A simple and accurate tool
 5/5
"Cardiff University has been using SmartZIP in conjunction with Loqate data for UK, Europe and North America addresses very successfully for a number of years. 

It is a simple and accurate tool for day to day validation and inserting of updated addresses.  With the addition of Smartzip’s Excel plugin for bulk validation and corrections we have an all round, cost affective and easy to use tool.  Highly recommend."
Laurence Hiscock
Cardiff University
SmartZIP is designed as a self-install application, simplifying the setup process for clients offering a smooth installation experience.
Designed for both Raiser’s Edge 7 and Raiser’s Edge NXT and supporting both UK and international addresses, it ensures the cleanliness and uniformity of manually entered addresses, facilitating the maintenance of a well-organised database.
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Keep your database addresses clean and uniform using SmartZIP

SmartZIP
SmartZIP is a fantastic tool
 5/5
"SmartZIP is a fantastic tool which has helped increase our efficiency and accuracy for all our data input."
Julia Bartlett
The Friends of Westonbirt Arboretum
SmartZIP is designed as a self-install application, simplifying the setup process for clients offering a smooth installation experience.
Designed for both Raiser’s Edge 7 and Raiser’s Edge NXT and supporting both UK and international addresses, it ensures the cleanliness and uniformity of manually entered addresses, facilitating the maintenance of a well-organised database.
Try SmartZIP

A free app for OLX forms to enable your donors to cover the transaction fee

SmartDONORCOVER
Praise for SmartDONORCOVER!
 5/5
"Praise for SmartDONORCOVER! SmartDONORCOVER is easy to implement with Online Express. A good number of our online one-time donors are choosing to cover fees and the number of recurring donors covering fees is moving upward. Also, the ability to track fees with an attribute in Raiser’s Edge is a great option to have. The product delivers as advertised and has been a success!"
Lisa Lozon
Sisters of Charity of Nazareth
A free self install app readily available on our website.
Using our Online Express deploy page it was quick and easy for the client to add this app to their existing Online Express donation form.
SmartDONORCOVER gives donors the option to add a little extra onto their donation to cover the transaction fees incurred by the organisation for accepting payments via BBMS. It’s a great way to increase the donation value with the ability to track in Raiser’s Edge and it’s FREE!!
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Mailchimp and Raiser’s Edge: instant updates and efficiency savings

SmartMAILCHIMP
Our experience with the SmartTHING team and SmartMAILCHIMP has been outstanding
 5/5
"Our experience with the SmartTHING team and SmartMAILCHIMP has been outstanding. The company truly seems focused on creating well-thought-out services at feasible, transparent pricing, and the organization has a clear specialized knowledge of Blackbaud products. SmartMAILCHIMP has solved several key problems for our team. Prior to using the connector, updates and additions needed to be manually processed across both systems, which led to inefficiencies and data loss. The connector is a bi-directional sync, so now we can make an update in either system and see it nearly instantly reflected in the other. This has created a greater sense of confidence in our data, and we have seen an immediate return on investment in terms of time and direct revenue with our email marketing. Last, the product also provides an Email Statistics tile where you can view how a constituent engaged with your emails, and it allows you to sync RE fields into Mailchimp, such as last gift date/amount to segment or customize your marketing materials. Great product, and a great team. We will continue to look to SmartTHING for any other product solutions."
Audrey Lamont
Foodbank of Southeastern Virginia and the Eastern Shore

We were happy to work with this client and connect their Mailchimp Audience to their Raiser’s Edge database. The real time sync has provided numerous benefits to the client, such as be being able to see Mailchimp engagement statistics inside their Raiser’s Edge NXT.

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Access not-for-profit website donations to Raiser’s Edge

SmartACCESS
Smartthing's technical and product knowledge is excellent
 5/5
"SmartTHING's technical and product knowledge is excellent. They were able to quickly build a bespoke connector to Raisers Edge which matched our needs well and made our use of raisers edge much better optimised giving us great value for money with our CRM."
Alex Simpson
Barnabus

Collaborated with the client and their Access Group Charity Website to seamlessly integrate real-time donation processing into RENXT, ensuring a fully automated and unobtrusive workflow, requiring no manual intervention from their team.

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Company information

The SmartTHING Ltd.
Registered office:
Suite 4.35c, Windsor House
Cornwall Road
Harrogate HG1 2PW

Blackbaud Partner

UK: +44 (0) 20 3322 3051
USA: +1 (909) 340 3045

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