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SmartEMAIL allows you to record sent and received emails with any email system connected to an integration service and is powered by our integration solution SmartSYNC.

This includes numerous email platforms including Gmail, Google Apps, Office 365, Outlook, Yahoo and any with generic POP or IMAP connectors. SmartEMAIL therefore complements our sister products SmartOUTLOOK and SmartGMAIL but is more widely compatible and can be fully automated.

Key features


  • Automated sync between emails and RE NXT.

Keep control

  • Supports centralised IT management of syncs.

Create records

  • Create new RE NXT records from your email contacts (optional).

Sync triggers

  • Sync can trigger on all emails, emails with a specific label, or emails BCC or CC’ed to a specific address.

Individual settings

  • Each user can have different settings and workflow.

Mobile friendly

  • Mobile and tablet friendly. SmartEMAIL works for PC, Macs and any email client.

Connect to other apps

  • Connect to other apps and services as part of the workflow: send automated replies, add contacts to MailChimp lists and append social data.


  • Highly and easily customisable: Drag and drop fields into the action description to show To/CC/attachment counts etc.

Time saving & consistency

  • Staff don’t waste time searching NXT and copy and pasting.
  • Keep better track/overview of your staff by ensuring you are informed of certain events/donations etc.

It's secure

Your data is secure: we use Blackbaud’s own SKY API to connect to your database and SmartEMAIL can be GDPR-compliant if a EU platform is specified.

It's simple

Quick and easy to set up: anyone can self host and integrate their email through the integration platform, or it can be hosted by SmartTHING.

It's trusted

SmartTHING are a Blackbaud preferred partner, having worked with their products for over 12 years. We work with trusted integration services.


Your email integration can be simple or complex. It can record specific labelled or starred items or only email from certain organisations in one step.

It saves you time

No manual import/export: Once initial set up is complete, you can forget about it. Your emails are automatically added to your Raiser’s Edge NXT database – you’ll only be alerted if there are issues to be reviewed.

Request a free trial

We are currently in the Early Access Program (EAP) phase of this product.

Please send us your name and email and we will be in touch to discuss your free trial.

Raiser’s Edge (Database view / Citrix)

You start Raiser’s Edge by logging in via a web page and then launching RE or you have an icon on your desktop in Windows with the letters RE that you click to launch RE.

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Raiser’s Edge NXT (Browser)

You login to RE NXT through your web browser and use RE within the web browser (without using the Database View link)

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