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SmartEMAIL allows you to record sent and received emails with any email system connected to Zapier and is powered by our integration solution SmartSYNC.

This includes numerous email platforms including Gmail, Google Apps, Office 365, Outlook, Yahoo and any with generic POP or IMAP connectors. SmartEMAIL therefore complements our sister products SmartOUTLOOK and SmartGMAIL but is more widely compatible and can be fully automated.

Key features


  • Automated sync between emails and RE NXT.

Keep control

  • Supports centralised IT management of syncs.

Create records

  • Create new RE NXT records from your email contacts (optional).

Sync triggers

  • Sync can trigger on all emails, emails with a specific label, or emails BCC or CC’ed to a specific address.

Individual settings

  • Each user can have different settings and workflow.

Mobile friendly

  • Mobile and tablet friendly. SmartEMAIL works for PC, Macs and any email client.

Connect to other apps

  • Connect to other Zapier systems as part of the workflow: send automated replies, add contacts to MailChimp lists and append social data.


  • Highly and easily customisable: Drag and drop fields into the action description to show To/CC/attachment counts etc.

Time saving & consistency

  • Staff don’t waste time searching NXT and copy and pasting.
  • Keep better track/overview of your staff by ensuring you are informed of certain events/donations etc.

It's secure

Your data is secure: we use Blackbaud’s own SKY API to connect to your database and Zapier’s platform to process the data.

It's simple

Quick and easy to set up: anyone can integrate their email through the Zapier integration editor and our staff are always on hand to help.

It's trusted

Zapier is arguably the market leader for integrating systems, and SmartTHING are a Blackbaud preferred partner, having worked with their products for over 12 years.


Your email integration can be simple or complex. It can record specific labelled or starred items or only email from certain organisations in one zap.

It saves you time

No manual import/export: Once initial set up is complete, you can forget about it. Your emails are automatically added to your Raiser’s Edge NXT database – you’ll only be alerted if there are issues to be reviewed.

Request a free trial

We are currently in the Early Access Program (EAP) phase of this product.

Our EAP programme is free and enables your organisation to use our newest products for an extended period for free.

You will receive an extended trial for your selected products. These are the full versions of the products and can be used on your test or live systems. They are provided on the basis that you provide feedback such as product improvements or bug reports.

Please note: Unfortunately places on our EAP programme for each product are limited. If accepted you will receive trial license details from us and usually a 'get you up and running' conference call and screen share.
  • Please indicate which product(s) you would like to trial within our EAP program
    Note: hold down the CTRL key when clicking your mouse to select more than one