SmartCALLHANDLER provides real-time look up of constituents from your Blackbaud database, auto-filling their details into a donation form for your call handler to quickly review and correct whilst on a call.
It does this within your Blackbaud product, whether it is NetCommunity, Internet Solutions or Online Express, and it integrates with Blackbaud Payment Services.
It also guides your call handler through a call script to ensure they ask all the right questions and consistently handle your donor calls.
“SmartCALLHANDLER has made a big impact! As it integrates with Blackbaud Payments and all the telethon income is instantly saved in Raiser’s Edge, it makes taking and analysing gifts very easy.”
“SmartCALLHANDLER: The donation page is working very well and we’ve been able to improve our donation processing time and level of customer service with regards to receipt acknowledgements.”