SmartCALLHANDLER provides real-time look up of constituents from your Blackbaud database, auto-filling their details into a donation form for your call handler to quickly review and correct whilst on a call.
It does this within your Blackbaud product, whether it is NetCommunity, Internet Solutions or Online Express, and it integrates with Blackbaud Payment Services.
It also guides your call handler through a call script to ensure they ask all the right questions and consistently handle your donor calls.
“SmartCALLHANDLER has made a big impact! As it integrates with Blackbaud Payments and all the telethon income is instantly saved in Raiser’s Edge, it makes taking and analysing gifts very easy.”
“SmartCALLHANDLER: The donation page is working very well and we’ve been able to improve our donation processing time and level of customer service with regards to receipt acknowledgements.”
Raiser’s Edge (Database view / Citrix)
You start Raiser’s Edge by logging in via a web page and then launching RE or you have an icon on your desktop in Windows with the letters RE that you click to launch RE
Raiser’s Edge NXT (Browser)
You login to RE NXT through your web browser and use RE within the web browser (without using the Database View link)
Please indicate whether you are using Chrome or Internet Explorer