Gather communication preferences online and sync them to the correct places in Raiser's Edge – fully comply with your legal contact preference obligations.

SmartPREFS is compatible with Blackbaud's Raiser's Edge, RE NXT, NetCommunity, Internet Solutions and Online Express. 

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  • Description
  • Additional Information

SmartPREFS allows you to gather communication preferences online and sync them to the correct places in Raiser's Edge. Whether using Blackbaud's NetCommunity, Internet Solutions, Online Express or even another system, you can sync preferences for email, phone, no contact and more to the right places in your database records.

This is more important than ever as highlighted by our partner Blackbaud. You need to ensure you reliably record your donors' preferences.

But SmartPREFS doesn't just do this, it can also sync information to your website. You can sync any information in your database to a constituent attribute which means, if you use Blackbaud's NetCommunity, Internet Solutions or Online Express, it is then available to use in your website pages and emails.

  • Gather communication preferences online and sync them to the correct places in Raiser's Edge.
  • Compatible with Blackbaud's NetCommunity, Internet Solutions or Online Express or any other system that syncs data to Raiser's Edge.
  • Integrated: Built within the Raiser's Edge product and run with a click.
  • Reversible: Sync data from Raiser's Edge to use in your website and email messages.
  • Compliant: Be prepared for Data Protection spot checks and audits.
  • It’s simple: Easy to install and easy to configure.

Important: SmartPREFS is available to self-hosted Raiser's Edge clients NOW. Those clients who are hosted by Blackbaud, we are planning to release in Early February 2017.


Following an initial scoping call with our sales team

I understand that there is a GBP 800 annual charge after the first year.



£800 annual maintenance cost after first year

Platform Compatibility

Blackbaud Internet Solutions, Blackbaud Merchant Services, Blackbaud NetCommunity


Charity, Education, Partners

Daniel Bayer

“SmartSOCIAL really is like having a fully-functional LinkedIn profile embedded in NXT, which is very cool. Thank you!”

Daniel Bayer
Advancement Services Specialist, Marymount Manhattan College
Kevin Bennett

“SmartTELETHON has made a big impact! As it integrates with Blackbaud Payments and all the telethon income is instantly saved in Raiser’s Edge, it makes taking and analysing gifts very easy.”

Kevin Bennett
Chief Operating Officer, Premier Christian Communications
Tim Jenner

“No matter where in the world my donors might be, thanks to SmartZIP I’m assured that they have entered accurate and clean address data. “

Tim Jenner
Development Manager, International Rescue Committee
Daniel Castro

“SmartGMAIL means we don’t have to leave Gmail to work on our prospects’ data. Not only that – we can update our data quickly and accurately too!”

Daniel Castro
Manager, Prospect Research & Analytics, National Geographic Society
Bridget Costello

“We have users saving emails from Outlook and Outlook 365 to Raiser’s Edge NXT and version 7. SmartOUTLOOK helps all these users do that at the click of a button. And at such a reasonable price too!”

Bridget Costello
Director of Development, Arizona YWCA Metropolitan Phoenix

“SmartTELETHON: The donation page is working very well and we’ve been able to improve our donation processing time and level of customer service with regards to receipt acknowledgements.”

Shaheryar Ullah
Islamic Relief UK
Tom Miller photo

“We were thrilled to see how SmartTHING seamlessly incorporated the existing look and feel of our website into our donation forms. The design process has greatly improved our donor journey.”

Tom Miller
Team Leader Marketing Services, Berry Street
East Cheshire Hospice

“I would not hesitate in recommending SmartSTORE as a seamless integration between BlackBaud NetCommunity and Raisers’ Edge.”

Mike Drew
ICT Manager, East Cheshire Hospice