Blackbaud CRM

Add-ons for Blackbaud CRM

Many of our popular tools are now available for Blackbaud CRM. So you should be able to find an economical solution.

We can create a configurable online store or build a fundraising telethon within your Blackbaud software. Our products also autocomplete your supporters’ addresses and check their bank and credit card details are correct. Or we can create a bespoke website for you with SmartDESIGN.

Add features

Blackbaud CRM is a very flexible product and we know how to make the most of that: delivering real value whilst only making small tweaks to its functionality.


The following economical, easy to install products give you great results from only small changes to your CRM: autocomplete your supporters’ addresses, add emails to your database or even connect LinkedIn to your Blackbaud CRM.


Adds international ZIP/Postcode lookup and address auto-completion to your forms.

  • It’s international. Clean address data no matter where your donors are.
  • Cleans your data. Saves you time and money.
  • Time saving. No page refresh each time address is entered.
  • Universal. Can be placed on any number of pages.


Adds a BBCRM ribbon to your Outlook from where you can add interations, prospect and stewardship steps directly to CRM. Compatible with all recent desktop editions of Outlook (2010, 2012, 2013 and 2016). SmartOUTLOOK copes with any email provider (including Gmail, Yahoo and Live Mail).

  • Simple. One click and emails saved into Blackbaud CRM.
  • Time saver. Your whole team can save quickly record activity to your database.
  • Clean data. Prevents errors being entered into your CRM.
  • Searchable. ALL email text is searchable from within your database.


Connect LinkedIn social data to your Blackbaud CRM and interact with LinkedIn from within CRM.

  • Full interaction. Connect, endorse and InMail without leaving your Blackbaud data.
  • It’s safe. Only have rights to view what you would do in LinkedIn.
  • It’s a team player. If you add a LinkedIn link to a record, SmartSOCIAL will show this to all your colleagues.
  • Easy install. Install it direct from Chrome web store.
  • Powerful. LinkedIn Pro compatible.


Add a simple, economical lottery to your website with SmartLOTTERY and SmartRAFFLE. Visit our BLOG for more on these products.

Daniel Bayer

“SmartSOCIAL really is like having a fully-functional LinkedIn profile embedded in NXT, which is very cool. Thank you!”

Daniel Bayer
Advancement Services Specialist, Marymount Manhattan College
Tim Jenner

“No matter where in the world my donors might be, thanks to SmartZIP I’m assured that they have entered accurate and clean address data. “

Tim Jenner
Development Manager, International Rescue Committee
Bridget Costello

“We have users saving emails from Outlook and Outlook 365 to Raiser’s Edge NXT and version 7. SmartOUTLOOK helps all these users do that at the click of a button. And at such a reasonable price too!”

Bridget Costello
Director of Development, Arizona YWCA Metropolitan Phoenix
We can do much more complex things too: add an online shop, enable a complete fundraising telethon system or create a bespoke website for you within Blackbaud CRM and BBIS.

Take it to another level


Enables a fundraising campaign in which donation taking is consistent and quick, simply because the data never leaves your Blackbaud software.

  • It’s secure. As payments are made through Blackbaud Merchant Services, payments are secure for both nonprofit and donor.
  • Time saving. Gifts are immediately added to the correct donor record in your database. No extra data entry necessary.
  • It’s simple. Anyone can handle calls, no experience necessary.
  • Customisable. You design the call script. You design the donation page layout.


Eye-catching bespoke website design and development with off-the-shelf or custom-built features to support your design.

  • Blackbaud experts. Eight years working with Blackbaud and as subcontractors of Blackbaud.
  • Transferable. We can add features found on other systems to your Blackbaud products – responsive slideshows, postcode lookup etc.
  • Economical. Our pre-built components make your redesign affordable.
  • Flexible. Our design work can be broken down into chunks. Gifts are immediately added to the correct donor record in your database. No extra data entry necessary.
  • Supported. Support and training can be offered, so no technical expertise is needed by your team.
SmartDESIGN: Import

Want to keep your current design? With our off-the-shelf Design Import series, we can integrate your existing design with your CMS software.


Create a fully functional online shop in any website using OLX and integrate it with your Blackbaud CRM. Includes all standard shop features: discounts, product attributes, custom postage and many more.

  • It’s immediate. You can be up and running in minutes, no IT support required.
  • Time saving. No importing of orders required, they feed directly into your database.
  • Keeps data clean. You can use our optional address lookup, and bank and credit card validation add-ons to ensure your data is clean.
  • Adaptable. Can be customised to you and your team’s needs by our experienced developers.
Kevin Bennett

“SmartTELETHON has made a big impact! As it integrates with Blackbaud Payments and all the telethon income is instantly saved in Raiser’s Edge, it makes taking and analysing gifts very easy.”

Kevin Bennett
Chief Operating Officer, Premier Christian Communications
Islamic relief

“SmartTELETHON: The donation page is working very well and we’ve been able to improve our donation processing time and level of customer service with regards to receipt acknowledgements.”

Shaheryar Ullah
Islamic Relief UK
Tom Miller photo

“We were thrilled to see how SmartTHING seamlessly incorporated the existing look and feel of our website into our donation forms. The design process has greatly improved our donor journey.”

Tom Miller
Team Leader Marketing Services, Berry Street
Mike Drew, East Cheshire Hospice

“I would not hesitate in recommending SmartSTORE as a seamless integration between BlackBaud NetCommunity and Raisers’ Edge.”

Mike Drew
ICT Manager, East Cheshire Hospice
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Clients using our Blackbaud CRM products

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